Exchanging Goods or Returning Goods For A Refund

Please note that goods should be returned to us within 14 days in a new unused condition (or for G1 goods, in the same condition as supplied). All goods should be sent by a suitable carrier and addressed to: ‘Exchanges’, or ‘Returns’ (as applicable), Cadet Direct Ltd Unit 4, Sybron Way, Crowborough, East Sussex TN6 3DZ.

Please include your original invoice with the returns information completed, ensuring that you retain a copy of your invoice for your records. Please retain your carrier’s proof of posting or similar document when returning any goods.

We will only pay for return postage if the goods are faulty or where we have made an error. We will only refund the value of standard Royal Mail 2nd Class postage for the item involved. If the error affects a large or heavy item, we will arrange a pre-paid label.

If you wish to exchange an item for a different size or style we will contact you when the returned item gets back to us if there are any extra fees or postage to pay Failure to enclose instructions will delay the processing of your exchange. If you are not sure whether or not you are eligible for a refund of your return postage costs, please call us on Tel. 01892 662 230 or please contact us.

If you wish to return items you can use our returns portal by clicking the link https://cadetdirect.returns.shop/