Frequently Asked Questions
What size boots should I order?
We advise customers to go with their current trainer size. It is better to buy boots that are slightly too large rather than slightly too small. Boots that are slightly too large can still be worn comfortably with two pairs of socks and insoles and provide more growing space. If still in doubt consider visiting your local shoe shop and having your feet measured.
What size shoes should I order?
We advise customers to go with their current school shoe size. It is better to buy shoes that are slightly too large rather than slightly too small. Shoes that are slightly too large can still be worn comfortably with two pairs of socks (if appropriate) and insoles and provide more growing space. If still in doubt consider visiting your local shoe shop and having your feet measured.
If unsure of footwear size, can I order two pairs and send one back?
Yes – we offer a 14 day returns policy. Footwear must not have been worn outside and should be returned in the original carton. You will need to pay for the return postage – please choose the lowest cost option (usually 2nd Class) at your post office and ask for a certificate of posting.
How do I return an item?
Please use the following link: https://www.cadetdirect.com/returning-goods
My item is faulty – what can I do?
Please contact us using the following link: https://www.cadetdirect.com/contact/
I am a school CCF/CEP unit – can I buy discounted products from you?
We have a dedicated CCF/CEP sales team who can assist you directly. Please call on 01892 603 472 or use the contact us form here: https://www.cadetdirect.com/contact/
Do you have a shop I can visit?
Yes we do. We operate a sales counter at our head office in Crowborough, East Sussex. You can ask our staff for items that you are interested in and you can try on shoes and clothing. The shop is open Monday to Friday from 9am to 5pm.
What is the difference between ‘in-stock’ and ‘available’ products on the website?
‘In-stock’ means the item is currently held in our warehouse and is available to ship to you immediately. ‘Available to Order’ means the stock is available from our supplier. We will order the item immediately and ship it to you as soon as it arrives to us. The website displays an estimated delivery date for each item. Orders comprising of in-stock and available products may be shipped separately or held back until your entire order is complete. If you have any questions please get in touch here: https://www.cadetdirect.com/contact/
How will my order be sent?
Depending on the size of the order and your location, we will send orders by either Royal Mail Tracked or next day courier. Once your order is shipped you will recieve tracking updates via email or text with various options and preferences.
Still have a question?
Please use the contact us form: https://www.cadetdirect.com/contact/ or call us on tel. 01892 662 230.